Thank you for doing business with Delilah & Ewe Ltd. We strive to provide high-quality products and exceptional service. Please review our wholesale returns policy below for information on how returns are handled.

1. Eligibility for Returns

We accept returns on defective, damaged, or incorrectly shipped products. Returns for reasons other than defects or shipping errors, such as buyer's remorse or order cancellations, are not eligible for return.

2. Timeframe for Returns

All return requests must be submitted within 14 days of receiving the shipment. After 14 days, we cannot accept returns, and the products are considered final sale.

3. Conditions for Returns

• Products must be in new, unused, and resalable condition.
• Original packaging must be intact.
• Return authorisation is required before sending back any items. Please contact our customer service team at delilahandewe@outlook.com to obtain an RMA (Return Merchandise Authorisation) number.

4. Process for Returns

• Step 1: Contact us within 14 days of receiving the goods to request a return and obtain an RMA number.
• Step 2: Securely package the products in their original packaging.
• Step 3: Return the items to the address provided by our team. You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong items shipped, defective products).
• Step 4: Once we receive the returned items, we will inspect them. If they meet the conditions outlined above, a credit will be issued to your account or a replacement product will be shipped at no additional charge.

5. Non-Returnable Items

The following items are not eligible for return:

• Products marked as “final sale”
• Items that have been altered or customized
• Products not in resalable condition (e.g., damaged, used, or missing packaging)

6. Refunds & Credits

Once a return is processed and approved, the refund or credit will be issued based on the original payment method or as a store credit. Please note that shipping fees are non-refundable unless the return is due to an error on our part.

7. Damaged or Defective Products

If you receive damaged or defective products, please notify us within 48 hours of delivery. We will arrange for a return and either issue a full refund or provide a replacement at no additional charge, including covering return shipping costs.

8. Shipping Costs

• For Returns: The customer is responsible for return shipping costs unless the return is due to an error on our part.
• For Exchanges: If a product is exchanged, we will cover the cost of shipping the replacement item.

9. Bulk Orders & Special Orders

Returns for bulk or special orders are subject to additional terms. Please contact our customer service team for specific return conditions for these types of orders.

10. Contact Us

If you have any questions regarding this policy or need assistance with a return, please contact our customer service team at delilahandewe@outlook.com